Politique de remboursement

At Palmyra Products, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes, you may need to return an item for various reasons. To make this process as smooth and straightforward as possible, we have outlined our return policy below.
 
30-Day Return Policy
We offer a 30-day return window from the date of your purchase. If you are not entirely satisfied with your product, you may return it within this period for a refund, exchange, or store credit.

Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
  1. The item must be in its original, unused, and undamaged condition.
  2. It should be in the original packaging with all tags and labels intact.
  3. Customized or engraved items are non-returnable unless they are defective or damaged upon arrival.
  4. Returns must be initiated within 30 days from the date of purchase.
Initiating a Return
To initiate a return, please follow these steps:
  1. Contact our customer service team at contact@palmyraproducts.com to request a Return Merchandise Authorization (RMA) number.
  2. Clearly mark the RMA number on the outside of the return package.
  3. Pack the item securely, ensuring it is in its original packaging.
  4. Send the package to the address provided by our customer service team.
Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a defective or an incorrect item was received. We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds and Processing
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund, exchange, or store credit within 10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges will be processed promptly, and the replacement item will be shipped to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item, and upon inspection, we will either issue a full refund or send a replacement, depending on your preference.

Contact Us
If you have any questions or require assistance with your return, please do not hesitate to reach out to our customer service team at contact@palmyraproducts.com

We appreciate your trust in Palmyra Products, and we are dedicated to providing you with high-quality products and exceptional service. Thank you for choosing us as your preferred source for high-quality luxury products.